Customer Services

Services

At NOV Wilson (formerly CE Franklin), providing value-added services to our customers is just as important as providing quality products. By accessing NOV Wilson's array of services, our customers increase efficiency, build product knowledge and maintain quality standards.

Total cost of ownership focus

One of our most important value-added services is the work we do with customers to improve efficiencies and reduce costs. We accomplish this by comparing our internal processes with those of our customers in order to identify redundancies that can be eliminated. Through this process, we have saved our customers time and costs in the areas of requisitions, purchase orders, receiving reports and data maintenance.

Strong customer relationships

The solid business relationship NOV Wilson builds with each customer results in mutual benefits of improved efficiencies. NOV Wilson is committed to maintaining these very important customer relationships with constant attention. Contacts are maintained at multiple levels, including senior management, sales and marketing representatives, field operations, and finance and accounting. Each of these groups works with their customer counterparts to improve efficiency, reduce costs and strengthen relationships.

Knowledgeable employees

To support our Product Specialists, NOV Wilson's service centre and head office employees regularly attend product knowledge seminars to increase their awareness of new and existing products and technology. Our in-house training seminars are so comprehensive, many of our customers have attended our product seminars along with our staff.

Mill Test Reports

NOV Wilson customers can access Mill Test Reports (MTRs) directly from our web site. Online availability of MTRs streamlines the supply chain by eliminating the need for multiple copies of MTRs at many different locations.

24 hour on call answering service

Phone 403-531-5600. When you need us, we are there.

Overnight delivery in western Canada

Whether you order online, over the phone or in person, NOV Wilson will make sure you receive delivery of any regularly-stocked items the next day.

Pumptracking

By tracking the life of a pump, we can help you maintain optimal pump performance and identify any potential upcoming maintenance or repair issues. Our technology allows us to track a pump's life cycle by the pump or by the well and link that information electronically to all our pump shops in order to access comparative information.

Pump repair

To ensure our customers' production is back on line in a timely manner, NOV Wilson has 24 bottom hole pump shops strategically located across western Canada, and our expert employees are on emergency call 24 hours a day, 7 days a week.